Refund Policy
Effective Date: April, 5, 2025.
Welcome to VIGORENCE.COM ( VIGORENCE WELLNESS ). We strive to ensure a seamless shopping experience and customer satisfaction. Please read our Refund and Cancellation Policy carefully before making any purchase.
Cancellation Policy
Order Cancellation by Customer:
Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
To cancel your order, email us at vigorencewellness@gmail.com or call our customer care at +919811983337
After dispatch, cancellation is not possible. You may opt for return/refund as per our return policy.
Order Cancellation by Vigorence:
We reserve the right to cancel any order due to non-availability of stock, payment issues, suspicious activity, or any unforeseen reason.
If your order is cancelled by us, a full refund will be processed to your original payment method within 7-10 business days.
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Refund Policy
Eligibility for Refund:
You are eligible for a refund if:
The item is damaged or defective.
The item delivered is incorrect.
The product is not as described.
Refund Timeline:
Once the return is approved and the product is received in original condition, your refund will be initiated within 5-7 business days.
Mode of Refund:
Refunds will be credited to the original payment method only.
Non-Refundable Items:
Products marked as non-returnable or final sale.
Used, altered, or damaged products due to misuse.
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Return Conditions
Items must be returned within 7 days of delivery.
Products must be unused, in original packaging, and with all tags intact.
Proof of purchase (invoice or receipt) is mandatory.
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Shipping Charges
Refunds for shipping charges are not applicable unless the return is due to a damaged or incorrect item.
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Contact for Support
For any issues regarding cancellation, returns, or refunds, contact:
Email: vigorencewellness@gmail.com
Phone: +919811983337
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Legal Jurisdiction
All disputes arising out of transactions on this platform shall be subject to the exclusive jurisdiction of the Ghaziabad District Court, Uttar Pradesh, Bharat (India).